FAQ

MoveMates is a local moving assistance service based in Ilford, providing reliable man-and-van support for small to medium moves, furniture deliveries, and student relocations.

We primarily serve Ilford, East London, and surrounding areas, including Barking, Stratford, Romford, and Dagenham. For moves beyond Greater London, please contact us to discuss availability.

You can book directly through our website or by calling our customer support line. We’ll ask for details like pickup and drop-off addresses, item descriptions, and preferred dates.

We assist with:

• Flat and house moves

• Furniture and appliance deliveries

• Student moves

• Office relocations

• Short-term storage transfers

Yes, you can reschedule or cancel up to 24 hours before your move without penalty. Cancellations within 24 hours may incur a fee.

Yes, we carry Goods in Transit insurance to cover your belongings during the move. Please inform us of any high-value or fragile items in advance.

We accept all major credit/debit cards, bank transfers, and cash payments.

No. We provide clear, upfront pricing with no hidden fees.

Our prices are based on the size of the vehicle, number of helpers required, travel distance, and total time needed. We offer both hourly rates and fixed-price quotes.

We take great care during moves, but in the rare case of damage, we’re covered by Goods in Transit insurance.